Ordering replacement Shimano e-bike keys
Need a new key for your Shimano STEPS powered Xtracycle? Ordering a replacement key is just a few clicks away!
First things first:
Keep your serial number and key code somewhere safe!
When you first get your bike, it’s crucial that you jot down your Xtracycle’s serial number and your Shimano e-bike key code and keep this info somewhere safe. When you register your new bike, you will also want to be be sure to include this key code and key profile so we have it on file in case you ever lose your key. If you ordered your bike via the Direct Home Deliver program after July of 2021, we have this number on file. Simply email support@xtracycle.com and we can get that to you.
What do I need to order a replacement key?
You need to know the key type, key code and key profile.
Key type: The ABUS keys used for the Shimano-powered Xtracycles are the Wafer keys.
Key code and key profile: The key code is never written anywhere on the actual ABUS lock. It can only be found on the actual key or on the key code card that came with the key. Both the key code and key profile for your Shimano key can be found on the little plastic tag that came on the key ring of your keys. It can also be found etched into the key blade. The key code will be the 4 digit number on top and the key profile will be the alphanumeric number on the bottom.
For those who ordered their bikes via the Xtracycle physical shop in Mill Valley, Direct Home Delivery or Unassembled Delivery:
If you do not have your key code handy and you ordered your Xtracycle after October of 2018, we likely have a record of your key code. Feel free to email us and we can share that with you: support@xtracycle.com.
Ordering your ABUS key
Once you have your ABUS key code and profile, you are ready to order your replacement! Simply click on the button below to be taken to the ABUS page where you can order your key.
When you order your key, you might notice that the key we show above looks different than those on ABUS' website. This is simply because ABUS has changed the plastic key head various times but the blade used is identical so the key model will still work.
If you need additional help in ordering your replacement key from ABUS or you have a question for them, you can reach them via email at customerservice@abus.com or phone at 312-640-1111.